current turnaround time is about 2 weeks

FAQs

What is your current turnaround time?

Each item is made to order in the order it was received. Our current turnaround time is about 2 weeks before shipping. Once your item is made, we package it up and send it off to you! 

How do I contact you? 

Please email us at pineandpoppy@gmail.com and we will get back to you within 3-5 business days.

How do I care for my hats? 

To care for the hats and bonnets, simply hand wash, reshape it, and lay flat to dry. However, spot cleaning is recommended as some items contain wool. With use your items may need to be reshaped. Carefully pull on the top and bottom to bring the item back to its original shape. 

Can I rush my order?

This is a case-by-case situation. Please contact us ahead of time. There will be an additional fee of $10-$20 depending on the number of items and rush timeline. 

When will my order ship?

We ship with USPS and items should be delivered within 3-5 days of shipping. You will get a shipping notification to your email you provided at checkout. We are not responsible for items after they have shipped. If a problem occurs after we ship it, you will need to contact USPS for further information.

Refunds/Exchanges

All sales are final; each item is made custom for you based on your order form. Ready to ship items are also final unless we have made a mistake. Due to the nature of the items being handmade, each item varies. If there is an error on our part with a ready to ship item or custom order, please email pineandpoppy@gmail.com. We want you to be a satisfied customer and we can work together to solve the problem. Refunds will be given in the form of shop credit. 

Cancellation Policy

You can cancel your order with in the first 48 hours of the order being placed. After that we have begun processing your order and you are unable to cancel and make changes. If you cancel your order after 48 hours no refund will be given.