Refund policy

Refunds/Exchanges

All sales are final; each item is made custom for you based on your order form. Due to the nature of the items being handmade, each item varies. If there is an error on our part with a ready to ship item or custom order, please email pineandpoppy@gmail.com. We want you to be a satisfied customer and we can work together to solve the problem.

On a case-by-case situation, refunds and exchanges will be accepted within 30 days of original ship date. Items must arrive back in their original condition and each must have original hang tags still attached. Items that are not returned in their original condition will have an a $10 fee deducted from their refund total. All refunds will be given in the form of a Pine and Poppy shop credit only.  

Cancellation Policy

You can cancel your order with in the first 48 hours of the order being placed for full money back. After that we have begun processing your order, have ordered supplies for your order, and you are unable to cancel and make changes. If you cancel your order after 48 hours, refunds will be issued as shop credit.